❓ FAQ — Transcribenode

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🚀 Getting started

What does Transcribenode do?

Transcribenode turns any audio or video file into a clean, accurate text transcript using OpenAI's Whisper-large-v3 model on our GPU servers. Drop a file, get a transcript — no installation, no Python, no CUDA drivers.

¿Qué hace Transcribenode?

Transcribenode convierte cualquier archivo de audio o video en una transcripción limpia y precisa usando el modelo Whisper-large-v3 de OpenAI corriendo en nuestras GPUs. Arrastrás un archivo y obtenés la transcripción — sin instalación, sin Python, sin drivers CUDA.

No. The first file is free with no signup required. Just drag, drop, and download.

Is there really no catch?

Really. We cover the cost of your first transcription (up to 20 minutes) to let you see the quality before deciding. After that, pay-as-you-go (USD 0.10/min) or a monthly plan.

💰 Pricing

How much does it cost?

First file: free (up to 20 min).
Pay-as-you-go: USD 0.10 per minute processed.
Starter: USD 9/month for up to 10 hours.
Pro: USD 29/month for up to 40 hours.
Business: USD 99/month for up to 200 hours.
Annual plans: 20% discount.

How do I pay?

Via LemonSqueezy (credit/debit card, PayPal). For Argentine users, we also accept Mercado Pago (ARS billed at MEP rate).

Do you offer refunds?

New subscriptions: full refund in the first 14 days.
Pay-as-you-go balance: partial refund of unused amount.
Annual plans: prorated refund minus 3-month minimum commitment.

Can I pay once and own it forever?

Not currently. We're considering a one-time AppSumo-style lifetime deal for Q3 2026. Stay tuned.

🎯 Languages & accuracy

What languages are supported?

Whisper officially supports 99 languages. We actively test and optimize for: - English (all accents). - Spanish (Rioplatense, Mexican, Colombian, Caribbean, Andalusian — all tested). - Portuguese (Brazilian and European). - French, German, Italian. - Other: supported but less tested. Let us know if accuracy is lower and we'll prioritize.

How accurate is it?

Clean audio, clear speech: 95-98% accuracy.
Noisy audio or multiple speakers: 85-92%.
Accented or dialect-heavy: 80-92%.
Real-time streaming (if you use our live feature): 90-95%.

Always review the transcript before using it for something critical.

Why is Spanish-first important?

Because most transcription tools optimize for English and treat Spanish as an afterthought. We test heavily on LATAM accents (especially Rioplatense) and tune our prompts accordingly. YouTube auto-captions eat Spanish accents; we don't.

🔒 Privacy & security

What happens to my files?

Uploaded over TLS 1.3 (encrypted transit).
Processed on isolated GPU containers.
Deleted within 24 hours of processing.
Transcripts kept in your account for 30 days (downloadable anytime), then deleted.
You can delete everything immediately from your account settings.

Do you train AI models on my content?

No. Never. We don't use your files or transcripts to train any model. Model improvements come from aggregated, anonymized metrics (e.g., average processing times) — never content.

Does anyone listen to my audio?

Automated processing only. No humans listen to your audio or read your transcripts, except: - If YOU ask us to (e.g., in a support ticket where you want help diagnosing an issue). - If legally required (valid court order, which we'd notify you about unless prohibited).

Where are your servers?

Primarily in the EU and US, with GDPR-compliant infrastructure. SCCs in place for data transfers.

Yes. We respect all GDPR rights (access, deletion, portability, objection). For EU users: right to lodge a complaint with your local Data Protection Authority.

🛠️ Technical

What file formats are supported?

Audio: MP3, WAV, M4A, OGG, FLAC, AAC, WMA.
Video: MP4, MOV, WEBM, MKV, AVI.

What's the max file size / duration?

Max size: 500 MB.
Max duration: 2 hours per file.

For larger files, split them first (free tools like FFmpeg or online splitters).

Does it handle multiple speakers?

Yes. Speaker diarization is included (powered by pyannote). The output is labeled:

Speaker 1: Lorem ipsum...
Speaker 2: Dolor sit amet...
Speaker 1: Consectetur...

What export formats?

TXT (plain text).
SRT (subtitles with timestamps).
VTT (WebVTT for web players).
DOCX (Word document, formatted).
JSON (structured data with timestamps, confidence scores).

How long does processing take?

Roughly 2-5 minutes per hour of audio on our GPUs. A 30-minute meeting transcribes in ~3 minutes. A 2-hour podcast in ~8 minutes.

Can I transcribe from a URL (like YouTube)?

Not directly yet (roadmap Q3 2026). For now, use a tool like yt-dlp to extract audio, then upload.

Do you have an API?

In private beta. Available on request for Business-plan customers. Email us.

Can I use it offline?

No. Transcribenode runs on our GPU servers. For fully offline transcription, you'd need to run Whisper locally (see our blog post: "How to run Whisper without CUDA").

⚙️ Use cases

Is this good for journalists?

Very. Fast turnaround on interviews, multilingual accuracy, export formats work in most editorial workflows. Several journalists use us for interview transcripts they later clean up for print.

Is this good for podcasters?

Yes. SRT/VTT exports for video podcasts, DOCX for show notes. Our SEO blog post explains how to get YouTube ranking for podcasts using auto-transcripts.

Is this good for psychologists / therapists?

Partially. Our privacy policy is strong (no human access, 24h deletion), but we're not HIPAA certified. For US-based clinical work requiring HIPAA, we don't recommend us yet. For AR or LATAM context where HIPAA doesn't apply, many therapists use us successfully.

Is this good for legal depositions?

No, not officially. Transcribenode is not certified for legal depositions that require court-admissible certified transcription. Hire a licensed court reporter for that.

You CAN use us for your own internal work (e.g., reviewing your own recordings), but not for evidence.

Is this good for academic research?

Very. Interview-based qualitative research is a great fit. The DOCX export is easy to import into NVivo, Atlas.ti, MAXQDA.

🎬 For content creators

How does transcribenode help my YouTube channel?

Transcripts help Google index your content.
Auto-generate subtitles (SRT file) for your videos.
Better accessibility = broader reach.
Our blog has a full tutorial on using transcripts for YouTube SEO.

Can I transcribe my whole backlog?

Yes. Many creators batch-process their entire history. For 100+ hours of content, email us for volume discounts.

🔧 Troubleshooting

"My transcription quality is poor"

Check: 1. Audio quality: is there background noise? Bad mic? 2. File format: convert to WAV or high-bitrate MP3 for best results. 3. Multiple overlapping speakers: Whisper struggles when 2+ people talk at once. 4. Accent mismatch: we optimize for several Spanish accents; if yours is less common, tell us — we can tune.

"The processing takes too long"

Normal range: 2-5 min per hour of audio. If it's significantly slower: - Our queue may be full (rare, usually during ProductHunt launch days). - Your file may be near the 500MB limit. - Try again in 10 min; if still slow, email us.

"The service is down"

Check our status page: status.transcribenode.com. If there's an incident, we'll post an ETA.

"I need help with my transcript"

Email us at {{email_support}}. We respond within 24h on business days, often faster.

🏢 For businesses

Do you have an enterprise plan?

Yes. For organizations processing 200+ hours/month, custom pricing + dedicated support + SLA + optional data processing agreements. Email us.

Can we use Transcribenode for internal business meetings?

Yes, it's a common use case. Export as DOCX, distribute to the team. If your company has strict compliance (ISO 27001, SOC 2), email us — we can provide our security documentation.

Do you offer white-label?

Not currently. On request for Business+ customers, we can discuss co-branding.

📞 Contact

General inquiries: {{email}}
Support: {{email_support}}
Partnerships: {{email_partnerships}}
Twitter: @transcribenode
Status: status.transcribenode.com

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